Refund policy

At AcoustiLine, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this policy explains your rights and the return process.

Right of Withdrawal (European Union)

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal electronically, please use our secure customer portal.

Start Your Return or Cancellation Request

➡️ START YOUR RETURN OR CANCELLATION REQUEST

🔗 INSERT YOUR SHOPIFY CUSTOMER ACCOUNT LINK HERE

If you are unable to access your customer account, you may also contact us directly:

Email: ettoreareli203@gmail.com

Once your request has been received, we will provide you with the appropriate return instructions.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return:

The product must be unused and in the same condition in which it was received.
The product must be returned in its original packaging.
Proof of purchase or your order confirmation is required.
The product must not be installed, cut, modified, painted, damaged, or altered in any way.
The product must only have been handled as necessary to inspect its nature and characteristics.

Returns that do not meet these conditions may be refused or may be subject to a partial refund where permitted by applicable law.

Return Shipping Costs

Unless the item is defective, damaged during delivery, or the wrong product was received, the customer is responsible for all return shipping costs.

Return shipping costs are not refundable.

This information is provided prior to purchase in accordance with applicable consumer protection laws.

Return Address

Please do not return any product without first submitting a return request.

Once your request has been approved, we will provide the appropriate return instructions.

Approved returns should be sent to:

METRO FOOD MANAGMENT INC

4901 Battleship Pkwy

Spanish Fort, AL 36527

United States

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Depending on your payment provider, refunds generally appear within 5–10 business days.

Where required by applicable consumer protection laws, any standard outbound shipping charges paid by the customer will also be refunded.

Return shipping costs remain the responsibility of the customer unless the returned product is defective, damaged upon arrival, or an incorrect item was delivered.

Inspection of Returned Goods

Every returned item will be inspected upon arrival.

If the returned product has been:

Installed
Cut or resized
Modified
Damaged
Used beyond what is necessary to inspect its nature and characteristics

we reserve the right, where permitted by applicable law, to reduce the refund amount or refuse the refund.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the product
Photos of the shipping box and packaging

After reviewing your request, we will provide an appropriate solution as quickly as possible.

Order Cancellations

Orders may be cancelled free of charge until they have entered processing.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Customers located within the European Union still retain their legal Right of Withdrawal and may request a return within 14 days after delivery, subject to the conditions described in this policy.

Processing & Delivery Times

Order Processing Time

24–72 business hours

Estimated Delivery Time

7–15 business days

Delivery estimates may vary due to customs clearance, carrier delays, severe weather, public holidays, or other circumstances beyond our reasonable control.

Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products
Gift cards
Final sale items where permitted by applicable law
Products damaged through misuse, improper installation, negligence, or unauthorized modifications