Shipping policy

Shipping Policy

Thank you for shopping with AcoustiLine. This Shipping Policy explains how we process, ship, and deliver your orders.

Company Information

AcoustiLine

Operated by:

METRO FOOD MANAGMENT INC

4901 Battleship Pkwy

Spanish Fort, AL 36527

United States

Email: ettoreareli203@gmail.com

Phone: +1 (279) 248-7428

Order Processing

All orders are processed within 20–48 business hours after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, promotional campaigns, or holidays, processing times may be slightly extended. If a significant delay occurs, we will notify you as soon as possible.

Estimated Delivery Time

Once your order has been processed and shipped, the estimated delivery time is 7–15 business days.

Delivery times are estimates only and may vary depending on:

  • Destination country

  • Customs clearance procedures

  • Local carrier operations

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Other circumstances beyond our reasonable control

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 72 hours to become active after the carrier has collected your shipment.

International Shipping

AcoustiLine proudly ships to customers worldwide.

International deliveries may be subject to customs inspections depending on local regulations.

Any customs duties, import taxes, VAT, or other government charges are the responsibility of the customer unless otherwise stated during checkout.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

AcoustiLine cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

Although we work with trusted shipping partners, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact our customer support team so we can investigate the shipment with the carrier.

Damaged Deliveries

If your package arrives damaged or appears to have been opened during transit, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please provide:

  • Your order number

  • Clear photos of the damaged product

  • Clear photos of the shipping box and packaging

  • Any visible damage to the shipping label

Our team will review your request and provide an appropriate solution as quickly as possible.

Delivery Address

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

Orders returned due to an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be reshipped.

Contact Information

AcoustiLine

METRO FOOD MANAGMENT INC

4901 Battleship Pkwy

Spanish Fort, AL 36527

United States

Email: ettoreareli203@gmail.com

Phone: +1 (279) 248-7428